Refund policy
Return & Refund Policy – AlbatrossLane
At AlbatrossLane, we want every customer to feel confident when shopping with us. Please review our return, refund, and exchange policy carefully before placing your order.
⏰ Order Changes & Cancellations
To ensure fast processing and shipment, order changes or cancellations must be requested within 24 hours of placing your order.
After 24 hours, your order may already be processed, packed, or shipped, and we may no longer be able to cancel or modify it.
If you need to update your shipping address, product selection, or order details, please contact us as soon as possible at info@albatrosslane.com.
We kindly ask all customers to review their order details carefully before completing checkout.
🛒 Product Selection Responsibility
Customers are responsible for reviewing all product details, descriptions, product images, bundle options, and order information before completing their purchase.
By placing an order, the customer confirms that they have reviewed and approved all order details, including the selected product, quantity, bundle, shipping address, and contact information.
Please note that we do not accept returns, refunds, or exchanges due to customer error, including but not limited to:
Ordering the wrong product
Selecting the wrong bundle or quantity
Entering an incorrect shipping address
Changing your mind after the order has been processed
Not reviewing product details before purchase
✅ Return & Exchange Eligibility
We only accept returns or exchanges in the following cases:
The item arrives defective
The item arrives damaged
The item is incomplete
The wrong item was received
A return or exchange request is submitted within 7 days of delivery
You contact us first and receive approval before sending any item back
To start a return or exchange request, please email us at info@albatrosslane.com.
Please include:
Your order number
A clear description of the issue
Photos or videos showing the problem
A photo of the packaging, if the item arrived damaged
We may request additional photos or videos in order to verify the issue before approving a return, replacement, or refund.
🔄 Exchanges & Replacements
If your exchange or replacement request is approved, we will provide instructions on the next steps.
Depending on the situation, we may offer:
A replacement item
A replacement part, if applicable
Store credit
A refund, if the issue cannot be resolved
Approved exchanges for defective, damaged, incomplete, or incorrect items are provided at no additional product cost.
❌ Non-Refundable Charges
The following charges are non-refundable:
Original shipping charges
Shipping protection charges
Priority processing fees
Any additional service fees paid at checkout
For approved returns where a refund is issued, a $9.99 restocking fee may be deducted from the refund amount.
📦 Unauthorized Returns
Please do not send any item back without contacting us first.
Returns sent without approval may not be accepted, processed, or refunded. We are not responsible for items returned to the wrong address or returned without prior authorization.
❌ Items Not Eligible for Return or Refund
Returns, refunds, or exchanges will not be accepted in the following cases:
Damage caused by misuse, improper handling, or neglect
Damage caused by unauthorized alterations or modifications
Normal wear and tear from use
Damage caused after delivery
Product contamination, tampering, or external damage after delivery
Items that have been heavily used or abused
Items returned without original components or packaging, when required
Items returned after the 7-day request window
⚠️ Important Use Disclaimer
AlbatrossLane products are designed as golf training aids and golf accessories. Results may vary depending on the user, practice routine, golf experience, and proper use of the product.
For magnetic phone holders or mounting accessories, customers are responsible for ensuring the product is attached only to suitable metal surfaces and that the phone is secured properly before use.
AlbatrossLane is not responsible for damage caused by improper mounting, misuse, dropping, unsafe placement, or failure to follow product instructions.
💳 Refund Processing
Once an approved return is received and inspected, we will notify you about the status of your refund.
If approved, your refund will be processed to your original payment method. Please allow several business days for your bank or payment provider to process the refund.
Processing times may vary depending on your financial institution.
📩 How to Request a Return or Exchange
To request a return, exchange, or replacement, please contact us at info@albatrosslane.com.
Please include your order number and a clear explanation of the issue so our support team can assist you as quickly as possible.
📬 Contact Us
If you have any questions about your order, return eligibility, or this policy, please contact us:
Email: info@albatrosslane.com
Thank you for shopping with AlbatrossLane.